Policies

Authentic Tennis is a professional academy. 
All participants must follow the following policies:

Drug/Alcohol

Players must remain drug and alcohol free while participating in any Authentic Tennis programs/events. If players require special medication the coach must be notified prior to the commencement of the first session.

Wet Weather 

We make a call for all sessions 30 minutes prior to the start time of each lesson. 

If your session is less then 3/4 (three quarters) complete and have already paid for your lesson and it gets called off due to wet weather, you will be entitled to a make up.

Cancellation/s

If for any reason you need to cancel a session the coach must be notified 4 hours prior to the start time, you will then be entitled to a make up.

If you wish to cancel your full program the coach must be notified 7 days in advance.

Refunds

No Refunds, you may be entitled to credit or make ups

Make Ups

If you are sick or unable to attend a session and you have followed the cancellation policy you are entitled to a make up.

If session is less then 3/4 (three quarters) complete and gets called off due to wet weather, you are entitled to a make up.

Incase of public holiday and you have paid for a session, you are entitled to a make up.

You must book make up session/s with the coach.

Fees

Payments can be made upfront for the term, weekly or fortnightly.

If you require a special payment plan you must speak to the coach prior to the commencement of the first session.

Payments can be made by: Eftpos, Cash or BPay.

*IMPORTANT* If you are 3 weeks behind on your due fee and you have not organised a specific payment plan your program will be seen as terminated.

Tournament Support

To be eligible for the free local (greater Brisbane) tournament support package you must be signed on for a minimum of: 1 60 minute private, 1 fitness squad and 1 squad per a week.